Privacy Policy

Wemo Application (Wemo App)
Last Updated: October 22, 2025

Introduction

Welcome to Wemo (Wemo App). We value your trust and are committed to protecting your privacy and the security of your personal data.
This Privacy Policy explains how we collect, use, store, and share your personal information when you use the Wemo application and its services.

By using Wemo, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use the app.

1. Information We Collect

1.1 Personal Information You Provide

When you register and use the Wemo App, we may collect the following information:

Account Information:

Full name
Mobile phone number
Email address

Address Information:

Delivery addresses (home, work, etc.)
Geographical location of the address
Additional details (apartment number, floor, etc.)

Payment Information:

Cash on delivery

Order Information:

Order and purchase history
Ordered products
Personal preferences
Special notes or instructions for orders

1.2 Information Collected Automatically

Location Information:

Precise GPS location when placing a delivery order

1.3 Information from Other Sources

From Business Partners:

Information about participating stores and merchants
Product details and prices
Availability and stock information

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Providing and Improving Services

Processing orders: receiving and fulfilling your orders from stores and pharmacies
Delivery: coordinating delivery to your specified address
Payment: securely handling payment transactions
Customer Service: responding to your inquiries and resolving issues
Improvement: developing and enhancing app features and user experience

2.2 Personalization

Suggesting products that may interest you
Saving your favorite addresses and order history
Tailoring offers and discounts based on your interests

2.3 Communication

Sending order confirmations and delivery updates
Notifying you about the status of your orders

2.4 Analytics and Statistics

Analyzing user behavior to understand app usage patterns
Generating anonymous statistical reports
Measuring the effectiveness of marketing campaigns
Improving operational performance

3. Sharing Your Information

We do not sell your personal information to any third party. However, we may share your information in the following cases:

3.1 With Service Providers

Delivery Partners:

We share your name, phone number, and address with the driver responsible for delivering your order.
Order details (requested products) are shared to ensure accurate delivery.

Stores and Merchants:

Order details necessary to prepare your order.
Contact information required to complete the order.

Payment Processors:

Payment details required to complete financial transactions.

Technical Service Providers:

Companies that assist with app hosting, data analysis, and customer support.

All such partners are obligated to maintain the confidentiality and security of your data.

3.2 Legal Compliance

We may disclose your information if required:

By law, court order, or legal process
To protect our rights, property, or safety, or that of our users
To investigate potential fraudulent or illegal activities
To enforce our Terms of Service and policies

3.3 Business Transfers

In case of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. You will be notified in advance of any ownership changes.

3.4 With Your Consent

We may share your information with other parties only if you give explicit consent.

4. Protecting Your Information

We take your data security seriously and implement multiple safeguards:

4.1 Technical Measures

Encryption: All sensitive data (especially payment information) is encrypted using SSL/TLS protocols.
Secure Storage: Data is stored on secure servers protected by advanced firewalls.
Authentication: Two-factor authentication is used to protect your account.
Monitoring: Continuous system monitoring to detect suspicious activity.

4.2 Administrative Measures

Limited Access: Only authorized employees have access to personal data.
Training: All staff are trained on privacy and data protection best practices.
Strict Policies: Internal policies strictly govern handling of personal data.

4.3 Security Limitations

While we do our best to protect your data, no system is 100% secure. We recommend:

Using a strong, unique password
Not sharing your account details with others
Logging out on shared devices
Reporting any suspicious activity immediately

5. Your Data Rights

As a Wemo user, you have the following rights regarding your personal data:

5.1 Access and Copy

You may request a copy of all personal information we hold about you in a readable format.

5.2 Correction and Update

You may update your personal data at any time via account settings or request correction of inaccurate information.

5.3 Deletion

You may request deletion of your account and all related data.
Data will be deleted within 30 days of your request.
Some data may be retained for legal or regulatory purposes.

5.4 Withdrawal of Consent and Objection

You may withdraw your consent to specific data uses at any time.
You may object to processing for direct marketing purposes.
You may disable location services in your device settings.

5.5 Restriction of Processing

You may request to restrict data processing under certain circumstances.

5.6 Data Portability

You may request to transfer your data to another service (where applicable).

To exercise any of these rights, please contact us at:
📧 Email: omar.etco@gmail.com
📞 Phone: +970597533023

6. Data Retention

6.1 Retention Period

We retain your personal information as long as:

Your account is active
Necessary to provide our services
Required to comply with legal obligations
Necessary to resolve disputes and enforce agreements

6.2 After Account Deletion

When your account is deleted:

Most personal data will be deleted within 30 days
Some data may be retained for legal purposes for up to 7 years
Anonymous data may be used for statistical analysis

7. Children’s Privacy

The Wemo App is not directed toward children under 16 years of age.
We do not knowingly collect personal data from minors.
If we discover that a child under 16 has provided personal information, we will delete it immediately.

8. External Links

The app may contain links to external websites or services not owned or controlled by us.
We are not responsible for their privacy practices and recommend reviewing their privacy policies.

9. Updates to This Policy

10.1 Changes

We may update this Privacy Policy from time to time to reflect:

Changes in our services
Legal or regulatory requirements
Improvements to our privacy practices

10.2 Notification of Changes

We will notify you of significant changes via:

In-app notification
Email message
SMS message

Updates take effect immediately upon posting unless stated otherwise.

10.3 Acceptance of Changes

Continued use of the app after any updates constitutes acceptance of the revised policy.

11. International Data Transfers

Your data is primarily stored and processed in Palestine.
In some cases, it may be transferred to servers in other countries for processing or storage.
When data is transferred, we ensure adequate protection consistent with international standards.

12. Your Legal Rights

Under applicable Palestinian and international data protection laws, you have specific rights concerning your personal data.
We are committed to respecting these rights and complying with all legal requirements.

13. Complaints

If you are dissatisfied with how we handle your personal data, please contact us first so we can resolve the issue.
You may also file a complaint with the relevant data protection authority in your region.

14. Contact Us

Wemo Application (Wemo App)

📧 Email: omar.etco@gmail.com
📱 Phone: +970597533023
📍 Address: Hebron, Palestine

🕓 Working Hours:

Sunday – Thursday: 8:00 AM – 8:00 PM
Saturday: 9:00 AM – 3:00 PM
Friday: Closed

We will respond to your inquiries as soon as possible, typically within 48 hours.

15. Consent

By using the Wemo App, you confirm that you:

Have read and understood this Privacy Policy
Agree to the collection, use, and processing of your information as described
Are at least 16 years old or have parental consent

Last Updated: October 22, 2025
Version: 1.0

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