Wemo Application (Wemo App)
Last Updated: October 22, 2025
Welcome to Wemo (Wemo App), an integrated delivery platform connecting you with stores and pharmacies in the city of Hebron. These Terms and Conditions (“Terms”) govern your use of the Wemo application and all related services.
Please read these Terms carefully before using the app. By using Wemo, you agree to be bound by these Terms. If you do not agree to any part of these Terms, you must stop using the app immediately.
For the purposes of these Terms, the following terms shall have the meanings indicated:
“App” or “Wemo”: The Wemo mobile application and all related services
“We,” “Us,” “Our,” or “Company”: The operator and owner of the Wemo app
“You,” “User,” or “Customer”: Any person who uses the app or requests its services
“Shop,” “Store,” or “Pharmacy”: Commercial entities registered on the app that provide products
“Driver” or “Courier”: The person responsible for delivering orders
“Order”: A request to purchase products or services through the app
“Services”: All services provided through the app, including ordering and delivery
“Content”: Texts, images, videos, logos, and any other materials on the app
“Account”: The user account registered on the app
By accessing or using the app, you:
Acknowledge that you have read and fully understood these Terms
Agree to be bound by these Terms and our Privacy Policy
Undertake to comply with all applicable laws and regulations
To use the app, you must:
Be at least 16 years old
Have the legal capacity to enter into binding contracts
Not be prohibited from using the services under any law
If you are under 18, a parent or legal guardian must supervise your use.
We reserve the right to modify these Terms at any time. We will notify you of material changes via:
In-app notice
SMS
Your continued use of the app after changes constitutes acceptance of the updated Terms.
The Wemo app provides an electronic platform that enables you to:
Browse products from local stores and pharmacies
Order products electronically
Pay cash on delivery
Track your orders in real time
Receive products at the specified location
Wemo acts as an intermediary only:
We connect users with participating shops
We do not own products nor sell them directly
Participating shops are responsible for product quality and availability
We provide delivery services to facilitate the process
Services are available in Hebron and designated areas
Working hours may vary by shop and area
We may temporarily suspend services for maintenance or updates
Services may be affected by weather conditions or emergencies
We reserve the right to:
Add or remove app features
Update the user interface
Expand or reduce the scope of services
Discontinue service in certain areas
To fully use the app, you must:
Create an account with accurate and complete information
Provide a valid phone number for verification
Create a strong password
You are responsible for:
The accuracy and completeness of the information you provide
Updating your information when it changes
Keeping your login credentials confidential
All activities that occur under your account
You must:
Not share your password with anyone
Notify us immediately of any unauthorized use of your account
Log out on shared devices
Use two-factor authentication if available
Only one account per user is permitted
Creating multiple accounts to exploit offers is prohibited
We reserve the right to suspend duplicate accounts
We may suspend or terminate your account if you:
Violate these Terms
Provide false or misleading information
Use the services fraudulently
Abuse or attempt to hack the system
Engage in conduct harmful to other users or the app’s reputation
When placing an order, you must:
Select products accurately
Provide a correct and complete delivery address
Choose an appropriate payment method
Review the order before confirmation
An order is a binding contract upon confirmation
We reserve the right to refuse any order without stating reasons
An order may be refused if:
The product is unavailable
The address is outside the delivery zone
There is suspected fraud or misuse
Payment fails
We will send confirmation via:
In-app notification
SMS
Email (if available)
The confirmation includes:
Order number
Product details
Total amount
Delivery address
Estimated delivery time
Availability depends on the shop’s stock
If a product is unavailable, we will:
Contact you for approval of a substitute, or
Remove the item and adjust the amount, or
Cancel the entire order if you wish
We may impose limits on:
Number of products per order
Order value (minimum or maximum)
Number of orders per day
Certain product categories
Displayed prices are set by participating shops
All prices are in Israeli New Shekel (ILS/NIS)
Prices include VAT where applicable
We reserve the right to change prices without prior notice
Delivery fees are determined based on:
Distance
Order size
Time (peak hours)
Promotional offers
Delivery fees are clearly shown before order confirmation.
We accept:
Cash on delivery:
Please prepare the exact amount
The driver may not carry sufficient change
If a pricing error occurs:
We will contact you immediately
You may cancel the order without fees, or
Accept the correct price
Coupons are valid under specified terms
One coupon per order (unless otherwise stated)
Coupons are not redeemable for cash
We may cancel coupons used fraudulently
We provide an electronic receipt for every order
You can download receipts from the app
Keep receipts for any future issues
Delivery is available only in designated areas
Check service availability in your area before ordering
We may expand or reduce delivery zones without prior notice
Estimated delivery times are indicative and not guaranteed
Delivery may be delayed due to:
Traffic congestion
Severe weather conditions
High order volumes
Emergencies
Your responsibilities:
Provide a correct, complete, and detailed address
Add landmarks and a valid phone number
Be present at the address at delivery time
Answer calls from the driver
The driver will attempt to contact you at least 3 times
If you do not respond within 10 minutes:
The order may be cancelled
Cancellation fees may apply
If prepaid, no refund will be issued
Upon receipt:
Check the order immediately in front of the driver
Ensure products and quantities are correct
Report any issue to the driver immediately
Complete payment if paying in cash
We may require your signature or delivery confirmation
This confirms you received the order in good condition
After confirmation, responsibility for the products transfers to you
You may request contactless delivery
The driver will leave the order at your door
You will receive a delivery notification
You remain responsible for checking the order upon pickup
Before preparation starts:
You may cancel free of charge
Full refund (if prepaid)
After preparation starts:
Cancellation fees may apply
Fees depend on the order stage
After the driver departs:
Cancellation is difficult
100% cancellation fee or full delivery fee applies
We may cancel the order if:
Products are unavailable
We are unable to reach you
Fraud is suspected
The address is incorrect or inaccurate
The order violates the Terms
In such cases:
No fees will be charged to you
Full refund (if prepaid)
Damaged or incorrect products:
Must be reported immediately upon receipt or within 1 hour
We provide a replacement or full refund
We may request photos of the product
Change of mind:
Food and health products are non-returnable
Other products may be returnable per the shop’s policy
Products must be in original condition
Refunds are processed within 7–14 business days
Refunds are issued to the original payment method
Cash payments may be refunded as app credit
Medicines:
Medicines cannot be returned after purchase
Please verify your order carefully before confirming
Food items:
Returns accepted only in case of damage or error
No returns for change of mind
We are responsible for:
Providing a safe and reliable platform
Connecting you with participating shops
Coordinating delivery
Protecting your personal data
Processing payments securely
We are not responsible for:
Product quality (the shop’s responsibility)
Accuracy of information provided by shops
Product availability
Delays due to circumstances beyond our control
Your misuse of products
Participating shops are responsible for:
Product quality and safety
Accuracy of information (prices, descriptions, images)
Proper order preparation
Compliance with health and safety standards
You are responsible for:
The accuracy of information you provide
Compliance with these Terms
Lawful and ethical use of the app
Timely payment
Respectful behavior toward drivers and staff
“As-Is” Service:
The app and services are provided “as is” and “as available”
We do not warrant the service will be error-free or always available
We do not guarantee specific results from using the service
No Implied Warranties:
All implied warranties are disclaimed to the maximum extent permitted by law,
including merchantability and fitness for a particular purpose
It is prohibited to order:
Illegal products
Alcohol and tobacco (unless permitted with age verification)
Weapons or hazardous materials
Any products that violate local laws
Ordering such products may result in:
Immediate order cancellation
Account suspension
Reporting to authorities if necessary
All elements of the app are protected by intellectual property rights, including:
The “Wemo” name and logo (Arabic “ويمو” and “Wemo”)
Design and interface
Graphics and images
Texts and content
Source code
Databases
We grant you a limited, non-exclusive, non-transferable, revocable license to:
Use the app for personal purposes only, in accordance with these Terms
You may not:
Copy or modify the app
Decompile or reverse-engineer
Sell, transfer, or sublicense the app
Remove any proprietary notices
If you submit any content (reviews, photos, comments):
You grant us a worldwide, royalty-free, non-exclusive license to use it
You confirm you own the rights to such content
You agree not to post offensive or unlawful content
We reserve the right to:
Remove or modify any content that violates these Terms
Use content for marketing and promotional purposes
“Wemo” and “ويمو” are trademarks registered or pending registration.
You may not use our trademarks without written permission.
You are prohibited from:
Using the app for any illegal purpose
Violating any local or international laws
Ordering prohibited or illegal products
Providing false or misleading information
Using payment cards you do not own
Creating fake or multiple accounts to commit fraud
Exploiting technical errors for your benefit
Abusing coupons or promotions
Attempting to hack or tamper with the app
Using bots or scripts
Disabling or disrupting the app
Unauthorized access to other users’ data
Harassing staff or drivers
Posting offensive or discriminatory content
Sending spam
Impersonating others
Reselling services without permission
Using the app for commercial purposes without approval
Extracting app data for commercial use
Violation may result in:
Formal warning
Temporary suspension
Permanent termination
Legal action
You may terminate your account at any time via:
App settings
Contacting customer support
Upon termination:
Your access to your account and data will cease
Pending orders will continue
Any remaining balance will be refunded in accordance with our policy
We may suspend or terminate your account immediately if you:
Violate these Terms
Provide false information
Use services fraudulently
Behave abusively toward staff or drivers
Engage in activities harmful to the app or other users
After termination:
Access ceases immediately
Outstanding obligations remain in force
Clauses that naturally survive (liability, indemnity, governing law) continue to apply
You agree to indemnify, defend, and hold us (including our employees, directors, and partners) harmless from any:
Claims, losses, damages, liabilities, and costs (including legal fees)
Arising out of or relating to:
Your use of the app
Your breach of these Terms
Your violation of laws or third-party rights
Content you publish
To the maximum extent permitted by law, we (and our partners and employees) are not liable for:
Indirect or incidental damages
Consequential or special damages
Loss of profits or revenue
Loss of data or information
Cost of substitute services
Even if we have been advised of the possibility of such damages.
Our total liability to you for any claims shall not exceed:
The amount you paid us in the last 3 months, or
USD 100, whichever is greater.
These limitations do not apply to:
Personal injury or death caused by our negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded or limited by law
These Terms are governed by and construed in accordance with:
The laws of the Palestinian National Authority
Applicable laws in Palestine
Without regard to conflict-of-laws rules.
You agree to the exclusive jurisdiction of the courts in:
Hebron, Palestine, for any disputes arising from these Terms or your use of the app.
Before going to court, we encourage:
Direct contact: Contact customer support first
Negotiation: We will attempt to resolve the issue amicably
Mediation: If needed, a neutral mediator may be engaged
You agree to:
Resolve disputes individually only
Not participate in class actions
Not represent others in claims against us
These Terms (together with the Privacy Policy) constitute the entire agreement between you and us and supersede all prior agreements.
If any provision is found illegal or unenforceable:
The remainder of the Terms remains in force
The invalid provision will be modified to be enforceable
Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
You may not assign your rights or obligations without our written consent
We reserve the right to assign our rights to a third party
We are not liable for delays or failures due to circumstances beyond our control, including:
Natural disasters
Wars or civil unrest
Internet or communications outages
Governmental actions
Epidemic or pandemic
Official notices will be sent via:
Your registered email
In-app notifications
SMS
Notices are deemed received 24 hours after sending.
The Arabic version of these Terms is the official version.
In case of conflict with other translations, the Arabic version prevails.
Section headings are for organization only and do not affect interpretation.
Wemo Application (Wemo App)
📧 Email: omar.etco@gmail.com
📱 Phone: +970597533023
📍 Address: Hebron, Palestine
🕓 Customer Service Hours:
Sunday – Thursday: 8:00 AM – 8:00 PM
Saturday: 9:00 AM – 3:00 PM
Friday: Closed
🌐 Website: www.wemoapp.com
📱 Social Media:
Facebook: Wemo App
Instagram: Wemo App
TikTok: Wemo App
By using the Wemo app, you acknowledge and agree that you:
Have read these Terms and Conditions in full
Have understood all provisions and clauses
Agree to be bound by these Terms
Have the legal capacity to accept these Terms
Have read and understood the linked Privacy Policy
If you do not agree to these Terms, you must stop using the app immediately.
Thank you for choosing Wemo. We look forward to serving you!
Last Updated: October 22, 2025
Version: 1.0
© 2025 Wemo (Wemo). All rights reserved.
